Support
When you report a problem, please include the game, your device model (for example, iPhone 15 or iPad 9th generation), your iOS version, and what happened just before the problem.
Space Rock Shock: common questions
I bought Remove Ads or the Starter Pack. How do I get it back on a new device?
Open the Shop and tap Restore Purchases, signed in with the same Apple Account you bought with. Coin packs are used up when you buy them and can't be restored.
A purchase didn't show up.
Close the game completely and open it again, then tap Restore Purchases in the Shop. If it's still missing, email us with the date of the purchase. Refunds are handled by Apple at reportaproblem.apple.com.
Why do I still see video ads after buying Remove Ads?
Remove Ads turns off the ads between games. Rewarded videos (continue after dying, double coins) are always your choice, and with Remove Ads you get those rewards without watching.
My scores don't show on the leaderboards.
Leaderboards use Apple's Game Center. Make sure you're signed in under iPhone Settings › Game Center, then finish a game. Scores post at the end of each game.
How do I change my ad privacy choices?
Open the menu (the gear icon) and tap Privacy Choices if it's shown in your region. You can also turn tracking on or off in iPhone Settings › Privacy & Security › Tracking. See the Privacy Policy.
The controls feel too fast or too slow.
Open the menu › Settings and adjust Controls Sensitivity, or pick the on-screen joystick instead of drag-to-fly.
Will I lose my coins and progress if I get a new phone or reinstall?
No, as long as you're signed in to iCloud on both devices (Settings › [your name] › iCloud). Your coins, upgrades, ships, styles, missions, achievements and settings come back automatically when you open the game. Purchases made with the same Apple Account usually come back by themselves too; if one doesn't, tap Restore Purchases in the Shop. Nothing you earned in the meantime is lost: coins earned on the new install are added to your saved ones, and the game says "Welcome back!" once it has restored everything.
How do I reset my progress or delete my data?
Your progress is stored on your device and, if you're signed in to iCloud, in your own iCloud account. Deleting the game removes it from the device; to also remove the iCloud copy, go to Settings › [your name] › iCloud › Manage Account Storage › Space Rock Shock. The anonymous gameplay statistics the game sends can't be linked to you; see the Privacy Policy.